My standard rate for all work is $90/hour from March 1st 2023 (previously $80). Pensioners, students and recipients of NDIS or Centrelink benefits (other than family allowance and similar payments) qualify for a discount rate of $80/hour on condition that they can present valid photo ID and proof of enrolment or centrelink status.
Housecalls are $50 if under 15 minutes return-to-base, $60 under 30 minutes, $75 under 45 minutes and $90 under an hour (or $50/$60/$70/$80 if qualified for the discount rate).
Remote support jobs are charged at standard rates with a minimum of $45 per job to cover the time spent on invoicing and paperwork. A “job” may be composed of several remote sessions.
I generally do not do housecalls on public holidays, weekends or nights. When I am available, is charged at double the standard rate.
I accept payment in cash, by card or by bank transfer. In the case of bank transfer I require cleared payment before collection unless we vary that condition by prior agreement. My bank details are ANZ Balmain, BSB 012-227, account 4581 50967, or if you prefer to use PayID it’s 0407108869 or firstname.lastname@example.org.
Where you bring a job to me I’ll give you a free 5-10 minute assessment of the problem. I may be able to do this on the spot or I may ask you to leave it with me. If extended testing is needed to diagnose a problem, I will charge at my standard rate for the time I spend (minus 10 minutes for the free assessment if you’ve brought it to me) up to a maximum of one hour. As a typical quote fee charged by most repairers can be $100 or more, this invariably results in a much lower price. If I charge you a fee for diagnosis, this would normally be deducted from the cost of any repairs you authorise me to perform.
My “no fix no fee” policy means that if I can’t fix your problem I won’t charge you for time spent unsuccessfully attempting repairs. I will normally still charge for diagnosis or the cost of a housecall as applicable, however should you choose to dispose of the computer I may offer to accept it to strip for parts as part or full payment. Please be aware that sometimes a fix may involve sufficient expense that you choose not to proceed, or it may even be a recommendation to dispose of the computer and replace it, however in such cases you acknowledge that I have provided a solution which you may have opted not to implement.
Where a job requires multiple housecalls, the total time for all visits is charged (ie not multiple call-out fees). This may include travelling time, if applicable, for each visit.
I charge for any tolls, parking expenses and public transport fares which I incur in making a housecall. These will be rounded up to the nearest whole dollar.
I do not charge GST as I am not required to register for GST.
Please see The Fine Print for full terms and conditions.