Terms and conditions :
1 – If you don’t pay
* When an invoice remains unpaid for 21 days without us having reached agreement on its settlement, any outstanding invoices must be settled prior to commencement of new work and all future work must be paid for at the time of collection or service. I will advise you when this condition is triggered.
2 – Warranty
* I normally offer 7 days warranty on work performed except where I assess that a new problem has arisen, or that a recurrence is due to misuse, or if a virus infection recurs due to revisiting infected websites or loading infected content after the system has been cleaned. I may choose to attempt a repeat repair or to refund the labour component of the original bill relevant to the warranty claim.
* New hardware items carry manufacturer’s warranty. I source these from trade or retail suppliers and therefore can claim the warranty. I normally charge for my time in processing the claim, or I can provide you with the necessary documentation to pursue the warranty claim yourself.
* Used hardware items generally carry a minimal money-back or replacement (where available) warranty.
3 – Your data
* Your data is your own responsibility. When there is a reasonable possibility of data loss during the course of a repair I will attempt to create a backup copy which we can use later for recovery, however should any issues arise which preclude me doing so (including any failure or defect in your hardware or mine) then I will not be held liable for any losses.
* While your computer is in my care I undertake not to look at your photos, listen to your music, read your documents, examine your browsing history or otherwise pry into your personal data except where this is absolutely necessary to check that a repair has been completed successfully. If there is anything personal or confidential that you specifically want me to stay away from you would be wise make me aware of this at the commencement of work.
* Where data recovery is required (for example, after a Windows crash or an upgrade to a new system) I will generally store your data for emergency recovery purposes for a period of up to a month, subject to space on my server being available. This is in order to provide a safety net should things go wrong. Should you not wish me to store your data, please advise me and I’ll be happy to delete all copies once they are no longer required for the job.
4 – What I will and won’t do
* I deal with a wide variety of problems with computers, phones, tablets, televisions and consumer electronics. I may be able to do such jobs these myself, I may take them to a specialist repairer (I am a dealer for several such businesses), or I may refer you to a third party.
* I do not do antenna work or jobs requiring an electrician’s licence. Where such work is required I have associates on whom I can call.
* I’m normally happy to dispose of your old computer equipment for you for no charge. I may choose to strip it for useful components, refurbish it for sale or recycle it. In all cases I undertake to securely erase or physically destroy any hard disks to ensure your data cannot be stolen and misused. I may charge a nominal amount to recycle items other than computers, and please note that I cannot recycle bulky items such at CRT monitors and televisions due to a lack of storage space. Equipment is recycled through Inner West Council’s TV and Computer Recycling service or other reputable recycling services.
* I will not install illegal or unlicenced software for you, however I am not the “software police” and I will not scan your computer for such software nor will I “dob you in” should I suspect something is not properly licenced. I will let you know if I observe anything that looks like it may be irregular but it is a matter for you to follow up with the software publisher.
* I will not be liable for accidental, consequential or indirect damage to hardware, software, data or losses through downtime or interruption to business services.
* I will not visit your premises unless a person over the age of 18 is present for the duration of the visit. I have been known to waive this condition but only for long-time multiple-repeat clients.
* I rarely work on weekends. Housecalls and urgent workshop jobs on non-working days, when I do consent to do them, are normally charged at double time. I am often available for collection of completed jobs on weekends and do not charge for this.
* I will not disclose your personal information or details to any third party without your consent.
* I will normally record your details and retain these in my contact list unless you request otherwise. I undertake not to send you unsolicited marketing messages, however I may email or SMS my regular clients in advance if I plan to be unavailable for more than a week or so (eg when I go on holidays).